SHIPPING POLICY
Orders usually ship within a week. Shipping cost is calculated on a "per order," "per item," or "per pound" basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide.
RETURN POLICY
We believe in our products and and confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return item to us within 30 days of your initial purchase, and we will be happy to refund the purchase amount to your card. Please note the following exceptions to our normally generous returns policy:
Unless a product is defective, we do not offer refunds or exchanges for any custom product that cannot be resold.
To help us expedite your return request, please follow the simple steps listed below.
1) Contact us through our website at AmysSewingCreations.com contact page to let us know that you plan to return the product.
2) Be sure to include your Order Number and to tell us if you prefer to have your return processed for exchange or as a credit back to the card on which you made the purchase.
3) We will reply to your email to confirm that we have received your request and to answer any questions that you may have.
4) Ship the items back to us, including your Order Number & Name with the items you wish to return. We cannot process a credit until the product is shipped back to us.
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5) Please contact us a return address.
6) For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss.
We regret that return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Please see the Damaged Items information bellow.
Your return or exchange request will be processed promptly.
Most refunds are processed within 3-5 business days of receipt.
Most exchanges are processed within 7-10 business days of receipt and are shipped via USPS. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm the receipt and processing of your return or exchange request.
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Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please notify us immediately at AmysSewingCreations.com contact page. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
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PAYMENT METHOD
We accept all major credit cards, PayPal, and Cash with local pick up.
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PRIVACY POLICY
Thank you for visiting our store. Your privacy is important to us.
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You provide specific personal information during the purchase of goods and/or services from our site. The information includes: your name, address, e-mail, phone number, payment information and your interest in specific types of products and/or services. We may also collect certain non-personal information including the type of browser you are using (e.g. Internet Explorer, Chrome), the type of operating system you are using (e.g. Windows 10, Mac OS), and the domain name of your internet service provider (e.g. Earthlink).
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We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquires about your order, and to notify you about the status of you order. From time to time we may also send you additional information about our products and/or services in special promotional mailings. The non-personal information gathered may be used to improve the design and content of our site and in the aggregate to analyze site usage. We may disclose personal information in response to legal processes (e.g. in response to a court order or subpoena). We may also disclose such information in response to a law enforcement agency's requests. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services. We will not set or transfer personally identifiable information provided to us to parties outside of our company.
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